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Delivery and Collection
Last updated: 16 October 2026
1. Document options
When you confirm your quotation, choose one document option. Its fee is added to the translation fee.
| Option | What you receive | Fee (SGD) |
|---|---|---|
| P1 | Softcopy (PDF) by email | Free |
| P2 | Hardcopy of the certified translation | 20 |
| P3 | Hardcopy, notarised and apostilled, for countries in the Apostille Convention; you take the certified translation to the Notary Public yourself | From 180 |
| P4 | Hardcopy, notarised and apostilled, for countries in the Apostille Convention; we take the certified translation to the Notary Public on your behalf | From 280 |
| P5 | Hardcopy, certified, notarised, apostilled by the Singapore Academy of Law and legalised by the destination country’s embassy in Singapore, for countries outside the Apostille Convention; we handle the whole process | From 350 |
Fees for P3–P5 are for one page. The P3 minimum is the regulated Notary Public and Singapore Academy of Law fees for one page, including the GST they charge, passed on at cost with no mark-up. P4 and P5 include those fees plus our handling of the process. Embassy legalisation fees vary by country, so we confirm the full P5 cost in your quotation. Additional pages, and P5 where you handle part of the process yourself, are quoted on enquiry.
2. Delivery options
For hardcopies, choose one delivery option. Fees cover items up to 500 g; for heavier items we will quote the extra cost before dispatch.
| Option | Method | Timing | Fee (SGD) |
|---|---|---|---|
| S1 | Self-collection at our office, by appointment | Mon–Fri, 9 am–5 pm | Free |
| S2 | Registered standard post within Singapore | 1–2 business days | 20 |
| S3 | Registered express delivery within Singapore | Within 8 hours | 40 |
| S4 | Express delivery within Singapore, after hours or on public holidays | By arrangement | 60 |
| S5 | Registered international post | Quoted for your destination | From 100 |
3. How your order proceeds
- We email the softcopy for your approval before any hardcopy is printed.
- After approval, we print the hardcopy and arrange certification, notarisation, apostille or legalisation as selected.
- We dispatch only after full payment. If approval and payment reach us by 3 pm (Singapore time) on a business day, we dispatch on the next business day after the processing time for your option.
Business days are Monday to Friday, excluding Singapore public holidays.
4. Delivery address
Please confirm your delivery address before dispatch; it cannot be changed once the item is sent. We do not deliver to P.O. boxes.
5. International delivery
Any import duties or taxes charged by the destination country are payable by the recipient. Please check with your local customs authority if unsure.
6. Tracking and transit
All hardcopies are sent by registered post or courier. We email you the tracking number once the item is dispatched. If a registered item is lost or damaged in transit, we will help you lodge a claim with the carrier and quote the cost of a replacement, including any third-party certification or legalisation fees.
7. Corrections and refunds
Errors in our translation are corrected free of charge if reported in writing within 7 days of delivery. If notarisation, apostille or legalisation has to be redone, we will tell you the cost before proceeding. Cancellations and refunds are covered by our Terms of Service.
Questions: info@eurekatranslations.com · +65 6610 4439
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