This Shipping Policy applies to customers who have made purchases at Eureka Translations. Please contact our customer service team on +65 6610 4439 or firstname.lastname@example.org for shipping and any other enquiries.
At our purchase cart, you will be required to select the end-product type and shipping method for delivering the product as set out below:
Choose One End-product Type
Choose One Shipping Method (Maximum 500g)
|P1||Softcopy by email||No charge||S1||Hardcopy by self-collection||No charge|
|P2||Hardcopy of Certified and/or Notarised Translation||SGD20||S2||Hardcopy shipped by registered standard post within Singapore (1-2 days)||SGD20|
|P3||Hardcopy of Notarised and Apostilled Translation||SGD120||S3||Hardcopy shipped by registered express post within Singapore (within 8 hours)||SGD40|
|P4||Hardcopy of Notarised, Authenticated, Verified, and Legalised Translation||SGD300||S4||Hardcopy shipped by registered express post within Singapore (on public holidays or after business hours)||SGD60|
|P5||Hardcopy of Certified, Notarised, and Legalised Translation||SGD350||S5||Hardcopy shipped by registered international post to specific countries (Please enquire)||SGD100|
All orders placed before 3 PM (Singapore time) on any business day are processed and dispatched on the next business day following the expiry of the stated lead-time for the relevant end-product selected.
Please be advised that we are unable to vary the destination address once you have placed your order. We seek your understanding, with apologies, that we do not ship to P.O. boxes.
Certain countries impose import duties on packages received. As our customer, you are responsible for paying the tariffs and/or duties, if any. As these tariffs and/or duties differ by country and may further add to your costs, you may, if necessary, verify with your local customs authorities before placing an order on our website.
We deliver by registered post. We will notify you by email once our local post office or a local handler authorised by international couriers has processed the package for delivery and provided us with the tracking information. You will be able to track your package directly on the relevant carrier’s website.
Please refer to our Refund Policy.
We will email you the relevant soft copies of the end-products in advance for verification and acceptance before any hardcopies are printed for delivery. If notarisation is required, the same hardcopies printed will be notarised and bound accordingly. If legalisation is further required, the notarised copy will be legalised accordingly.
In the unlikely event of an error or errors found after you have received the package despite your prior verification and acceptance, you may request for amendments to be made at no extra charge on the condition that the amendments are deemed extremely minor, after consultation with our staff. Otherwise, we will email you an additional quotation for making the amendments.
For those that require notarisation only or both notarisation and legalisation, the relevant notarisation itself or both the notarisation and legalisation will need to be carried out afresh. In this case, you will be required to select the end-product type and the delivery method again, make the necessary payment, and verify and accept the amendments, before we arrange for the necessary notarisation itself or both the notarisation and the legalisation and arrange for delivery.
No returns or exchanges will be carried out in this case.